Replacement Request Process (for Damaged or Missing Orders)

Effective Date: [Insert Date]

At The Weekend Aquarist, we want every subscriber to enjoy their magazine in perfect condition. While we work hard to ensure safe and timely delivery, occasionally issues may arise during shipping.

 

Eligibility for Replacement

We will consider replacement requests under the following conditions:
✅ The print issue was damaged during delivery (e.g., torn pages, water damage, severely bent).
✅ The print issue did not arrive

 

Steps to Request a Replacement

1. Contact us at admin@weekendaquarist.com within 1 day of receiving the damaged issue or within 7 days after the expected delivery date if not received.

2. Provide the following details:

Full Name and Subscription ID / Order Number

Delivery Address

Description of the issue (damaged or missing)

Clear photos showing:
• Outer packaging (including delivery label)
• Damaged issue (cover + affected areas)

3️. Our team will review the request and, if eligible, arrange for a one-time replacement copy to be sent to you.

 

Important Notes

We cannot process replacements for damage caused by handling after delivery or due to incorrect delivery details provided by the subscriber.

Replacements are subject to available stock; if a replacement is not available, we will contact you to explore alternatives.